Terms of Service

Last updated 10 August 2026 · Effective 10 August 2026

1. The agreement

These terms form a binding agreement between EventsPro Studio ("we", "us") and you, the person or business using the service ("you"). By creating an account you accept them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

Our Privacy Policy forms part of this agreement.

2. Your account

• You must be at least 18 and provide accurate details.
• You are responsible for keeping your password secure and for everything done under your account.
• Tell us promptly at support@eventsprostudio.com if you believe your account has been accessed without your permission.
• Agency plans allow you to invite team members. You remain responsible for what they do in your account.

3. Plans, pricing and renewal

• Prices are shown in Nigerian Naira and, unless stated otherwise, are inclusive of applicable taxes.
• Paid plans renew automatically at the end of each billing period until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for — we do not cut off access mid-period.
• When a paid plan ends, nothing is deleted. Your account reverts to the Free plan, your data remains, and paid features unlock again if you resubscribe.
• On the Free plan, features beyond its limits are unavailable, but existing records stay readable.
• We may change prices with at least 30 days' notice by email. A price change never applies to a period you have already paid for.

Refunds

Subscription fees are generally non-refundable. If the service was materially unavailable for a sustained period, or you were charged in error, contact us and we will put it right — normally by refund or credit. We would rather resolve a genuine complaint than keep a fee you feel you did not get value for.

4. Payments from your clients

The service lets you collect deposits and balances from your clients. Payments are processed by Paystack and settle to the bank account you connect. We are not a party to the contract between you and your client, and we do not hold your money.

• Where you have connected payouts, we apply a platform fee of 1.5% of each client payment collected through the service, deducted at the point of transaction. Paystack's own processing fees apply separately and are set by them.
• Refunding, cancelling or disputing a client payment is a matter between you, your client and Paystack. We will provide the transaction records you need.
• You are responsible for your own tax obligations on money you receive.
• Payment amounts are always calculated on our servers from the proposal itself, and cannot be altered by the payer's browser.

5. Contracts and electronic signatures

The service generates agreements between you and your client from a template, and records their electronic signature.

When a client signs, we record the signature image, the time, their IP address and their browser user-agent, so the signing can be evidenced later. Electronic signatures are recognised under the Nigerian Evidence Act, but whether any particular agreement is enforceable depends on its content and circumstances, which are outside our control.

The proposal link is a capability: anyone holding it can view the proposal and sign. Share it only with the intended recipient.

6. AI-generated content

Some features draft proposals, timelines and contract wording using a large language model.

• Always review AI output before sending it to a client. It can be wrong, and pricing suggestions in particular are estimates based on general market bands, not quotes from your vendors.
• You own the output as between you and us, and you are responsible for what you do with it.
• Similar prompts may produce similar results for other users, so output is not guaranteed to be unique.
• AI usage is subject to fair-use limits by plan. We may adjust these limits with notice if usage patterns make them unsustainable.

7. Your data and your clients' data

You own the content you put into the service. You grant us only the licence needed to host, process and display it in order to run the service for you — nothing more. We do not sell it, and we do not use one planner's records for the benefit of another.

Where you enter information about your clients, you are the data controller and we are your processor. You confirm you have a lawful basis for entering that information and for asking us to process it. See the Privacy Policy.

You can export your data at any time, and on request we will provide it in a portable format.

8. Acceptable use

You must not:

• use the service for anything unlawful, fraudulent or deceptive;
• send proposals or invoices for goods and services you do not intend to provide;
• upload malware, or attempt to breach or probe our security or another user's data;
• attempt to access another planner's account or portal links you were not given;
• resell or white-label the service as your own product without our written agreement;
• use automated means to place unreasonable load on the service.

We may suspend an account that appears to be doing any of these, and will tell you why unless doing so would compromise an investigation or another user's safety.

9. Availability

We aim to keep the service running continuously, but we do not promise uninterrupted availability. Maintenance, third-party outages and faults happen. We will give reasonable notice of planned maintenance where we can. We do not currently offer a contractual uptime guarantee; if we introduce one it will be published and notified.

10. Intellectual property

The service, its software, design and branding remain ours. These terms give you a non-exclusive, non-transferable right to use the service while your account is active — not ownership of it. Your logo and brand assets remain yours; you allow us to display them within your proposals, portals and contracts, which is the point of uploading them.

11. Ending the agreement

• You can close your account at any time from Settings, or by contacting us.
• We may end this agreement with 30 days' notice, or immediately if you materially breach it — in particular section 8.
• On closure we delete your data as described in the Privacy Policy. Export anything you want to keep first.
• Sections that by their nature should survive termination — liability, intellectual property, governing law — do so.

12. Liability

The service is provided on an "as is" basis. To the fullest extent Nigerian law permits, we exclude implied warranties of merchantability and fitness for a particular purpose.

We are not liable for: business you do not win; a client who cancels or fails to pay; the terms or enforceability of a contract you issue; the accuracy of AI-generated pricing or wording; or losses arising from a portal link you shared with the wrong person.

Where we are liable, our total liability in any 12-month period is limited to the amount you paid us for the service in that period. We are not liable for indirect or consequential loss, or loss of profit, revenue or goodwill.

Nothing here excludes liability that cannot lawfully be excluded — including for fraud, or for death or personal injury caused by negligence.

13. Changes to these terms

We may update these terms. Material changes will be notified by email to account holders at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms. If you do not, you may cancel and we will refund any unused portion of a prepaid period.

14. Governing law

This agreement is governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the jurisdiction of the courts of Lagos State. Before starting proceedings, both sides agree to try in good faith to resolve the matter directly — most problems are quicker to fix by email than in court.

15. Contact

support@eventsprostudio.com
EventsPro Studio, Lagos, Nigeria